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ticket collection (TOD)

TOD or ticket on departure means you collect your tickets at the station. You can collect your tickets any time from the moment you book from any TOD station, so if your card will expire before the travel date you must collect them before.

Click here for a full list of stations and their TOD facilities.

*Please click on your preferred station to check station opening hours, especially if you plan to collect early in the morning.


How to Collect TOD Tickets


To collect your tickets all you need is:

1. Your 8 digit ticket collection reference number
2. The exact credit or debit card you booked with.

You may collect your tickets from either a self service ticket machine and/or at the ticket office. We recommend that you collect your tickets at least 20 minutes before your departure time. You will find your collection reference in the confirmation that appears on screen after the booking is complete and in your confirmation email.


Raileasy Always Recommend TOD


Where it is possible, customers of Raileasy are encouraged to purchase their tickets on a ticket on departure (TOD) basis. This means you collect your tickets at your convenience and it saves worries about tickets getting lost in the post or you losing them before you travel. It also means we can sell you tickets right up to 1 hour before the departure of your chosen journey.




If you card is lost, stolen or replaced and you have not collected your tickets please contact us immediately after this occurs on the number below. If you have problems with the ticket collection machines the first thing you should do is go to a ticket window, the staff there may be able to retrieve your tickets from the machine. If there is no one at the ticket office, please call 0871 512 2002*
* Calls are charged at the national rate of 10p/min from BT UK landlines. Costs from other networks and mobiles may vary. Lines are open 0700-2000 Mon-Fri and 0800-2000 Sat/Sun.

Also in this section

Top Savings Tips

  1. 1. Book Early- Cheap train tickets are available up to 12 weeks in advance.
  2. 2. Avoid Travelling in Rush Hour-Off peak train tickets are cheaper!
  3. 3. Split Your Train Tickets- Split ticketing, where the journey is broken down into smaller sections could save you a small fortune on the cost of train travel. Try it here
  4. 4. Cheapest fare Finder-Our cheapest fare finder searches a wider time frame to locate cheaper rail tickets throughout the day.

Find a Cheaper Fare

If you book with us then find a cheaper fare becomes available for the exact same journey on Raileasy we will refund the original FREE OF CHARGE when you re-book as part of our BEST FARE GUARANTEE