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Insurance T&Cs

Cover and Limitations

The Raileasy insurance is administered by Insure For Travel Ltd and has been arranged by Crispin Speers & Partners Ltd. It is underwritten by UK General Insurance Ltd on behalf of Great Lakes Insurance SE. Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ.. Passengers may wish to insure their journey, particularly if it is of great distance, involves many connections or is over two hours long. We also recommend taking out insurance in times of extreme weather (such as snow) as this may affect the rail service. The policy covers you from up to £50.00 to up to £5000.00. The amount will vary depending on the type, reasons for claim and the evidence provided. Generally you are covered for the following:

  • Train Cancellation and delays*
  • Abandonment*
  • Missed departure or connection*
  • Personal accident or death*
  • Loss or damage to possessions*
  • Assault*
  • Convalescence*

*There are limitations and restrictions to the amount of cover you are entitled to which will affect any claim so we strongly suggest you read the insurance terms & conditions before opting to insure your journey.

Please note if you cancel your journey and the tickets that you have purchased are advance, non refundable tickets you will not be covered for a refund under the policy. If it is likely that you may cancel your journey and are unlikely to make the same journey again we suggest you purchase a flexible ticket, as this is refundable. Alternatively you may wish to re-book for a new date and time as all tickets are amendable. You have within 28 days of the original travel date for a single ticket or original return date for a return ticket to re-book, and tickets are available up to 12 weeks in advance, giving you a large time frame in which to undertake a new journey.

How to Make a Claim

To make a claim please contact the insurers either in writing or over the telephone and they will send you a claim form, contact details below. Please do not send any documents until you have filled out a claim form.

Direct Group Services Claims Department, Customer Relations
PO Box 1193


Telephone number: 0344 854 2072

In all correspondence please state Your insurance is provided by UK General Insurance Limited and quote scheme reference: 02421L

Also in this section

Top Savings Tips

  1. 1. Book Early- Cheap train tickets are available up to 12 weeks in advance.
  2. 2. Avoid Travelling in Rush Hour-Off peak train tickets are cheaper!
  3. 3. Split Your Train Tickets- Split ticketing, where the journey is broken down into smaller sections could save you a small fortune on the cost of train travel. Try it here
  4. 4. Cheapest fare Finder-Our cheapest fare finder searches a wider time frame to locate cheaper rail tickets throughout the day.

Find a Cheaper Fare

If you book with us then find a cheaper fare becomes available for the exact same journey on Raileasy we will refund the original FREE OF CHARGE when you re-book as part of our BEST FARE GUARANTEE